Terms of service

Version 2026-11

This translation is for convenience. If the two versions differ, the German text applies.

1. Parties

These terms apply to every contract about Mailiy between 26LAB.IO, Christian Gudermann, Hasselbeckstr. 37, 40822 Mettmann (“we”) and you as a customer. Mailiy is open to businesses and to consumers aged 18 or over. Other terms only apply if we agree to them in writing.

2. Conclusion of contract

The contract is concluded when you sign up, accept these terms and the data processing agreement, and confirm your email address with the code. We do not store a separate copy of the contract text for you; the current version is on this page, and your account shows which version you accepted and when.

3. Service

Mailiy receives submissions from forms on your websites, delivers them by email to confirmed addresses and, if you want, stores them encrypted for the period you set. Optionally we forward them by webhook or send senders an automatic reply. The dashboard shows how many websites, deliveries and recipients your plan includes.

We keep Mailiy available as far as reasonable effort allows. The free plan comes with no availability commitment. We announce maintenance in advance where possible. Emails can end up in spam or be rejected by the recipient; that is outside our control.

4. Prices

The “Free” plan costs nothing. We do not offer paid plans yet. Before we do, we will add prices, payment and the right of withdrawal to these terms and ask for your consent.

5. Your obligations

• You only use Mailiy for forms on websites you run or are allowed to manage.
• You are responsible for the data your forms receive. That includes a notice in your privacy policy and, where needed, the senders' consent.
• You do not send advertising, spam or unlawful content through Mailiy and do not try to get around limits or protections.
• You keep your password and API keys secret and tell us right away if someone misuses your account.

6. Suspension

If you breach section 5 or your account puts the service at risk, we may suspend single forms or the account for a while. We tell you by email and give the reason. We only suspend as far and as long as necessary.

7. Data protection

We process the submissions of your forms on your behalf. The data processing agreement, which you accept together with these terms, covers this. How we process your own account data is described in the privacy policy.

8. Liability

We are liable without limit for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act. For slight negligence we are only liable if we breach an essential contractual duty, meaning a duty you rely on because the contract does not work without it. In that case liability is limited to the foreseeable, typical damage. We are not liable for submissions that do not arrive because the recipient rejects them.

9. Term and termination

The contract runs for an indefinite period. You can end it at any time by deleting your account in the dashboard under “Account”. We can end it with four weeks' notice by email. Both sides keep the right to terminate without notice for good cause. After deletion you can restore the account for 30 days; then we delete all data.

10. Changes

If we change these terms or the data processing agreement, we email you beforehand with what changes. The new version only applies once you accept it in the dashboard. Silence does not count as consent. If you decline, you can delete the account; until then the old version applies, and we may terminate with the notice period from section 9.

11. Law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you keep the protection of the mandatory rules of the country you live in. If you are a merchant, the place of jurisdiction is Mettmann.

12. Dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. If something goes wrong, just email hello@26lab.io.